bet365 App: Ratings, User Reviews & Racing Features (2026)
Real App Store, Google Play and Trustpilot ratings for bet365 on iPhone and Android, plus what users like and dislike, racing features, payments and licence details.
bet365 at a glance: the bet365 app is one of the highest-rated betting apps in the UK, at 4.7/5 on iPhone and 4.6/5 on Android from over 650,000 ratings. Its Trustpilot score is much lower, at 1.3/5, with complaints about account checks, restrictions and customer service. For racing it offers Best Odds Guaranteed and live streaming of UK, Irish and French racing.
bet365 app ratings
Ratings checked 21 October 2026. Scores change over time, so follow the source links for the latest figures.
Why the scores differ: the app stores rate the app itself, where bet365 scores among the best. Trustpilot reviews rate the company: 89% of bet365’s Trustpilot reviews are 1-star, mostly about account checks and limits rather than the app.
What users say about bet365
What users like
- Top-rated app: 4.7/5 on iPhone and 4.6/5 on Android, praised for speed and reliability.
- Huge choice of markets and in-play betting.
- Racing extras: Best Odds Guaranteed, live streams and Racing Value payouts.
- Fast withdrawals to cards and PayPal, often within a few hours.
What users complain about
- Customer service: reports of slow or unhelpful replies from support.
- ID and affordability checks: frustration over document requests and account checks.
- Account restrictions: reports of stake limits or closed accounts, often after winning.
- Bonus and free bet terms: some users feel offers are hard to use, or say they were not credited.
Summary based on a sample of the most recent Trustpilot reviews and App Store and Google Play ratings, checked October 2026. It reflects what reviewers say, not our own testing.
Horse racing features
| Best Odds Guaranteed | Yes: UK and Irish racing, from 8am on race day |
| Live racing streams | UK, Irish and French racing; a small bet on the race is usually needed |
| Cash out | Yes, full and partial, plus Edit Bet |
| Racing specials | Racing Value (pays on a disqualified winner and the official winner); Position Payout on each-way bets |
Deposits and withdrawals
| Deposit methods | Debit card, Apple Pay, Google Pay, PayPal, Pay by Bank, Trustly, bank transfer |
| Withdrawal times | Debit card, PayPal and Trustly usually 1–4 hours; Apple Pay 1–2 banking days |
| Credit cards | Not accepted (banned for UK gambling since April 2020) |
New customer offer
bet365’s current welcome offer is Bet £10, Get £30 in Bet Credits, with a minimum odds requirement of 1/5. PayPal and Paysafecard deposits don’t qualify. 18+. New customers only. T&Cs apply. Checked 21 October 2026, so always check the latest terms on bet365’s site.
Licence and safer gambling
bet365 is operated by Hillside (UK Gaming) ENC, licensed by the UK Gambling Commission (account number 55149). You can check this on the Gambling Commission public register. UK-licensed operators must offer deposit limits, time-outs and self-exclusion, and take part in GAMSTOP.
Related guides
More guides
bet365 FAQs
Is the bet365 app any good?
The bet365 app is one of the highest-rated betting apps in the UK, at 4.7/5 on iPhone and 4.6/5 on Android from over 650,000 ratings. Its Trustpilot score is much lower, at 1.3/5, with complaints about account checks, restrictions and customer service. For racing it offers Best Odds Guaranteed and live streaming of UK, Irish and French racing.
Does bet365 offer Best Odds Guaranteed?
Yes. UK and Irish racing, from 8am on race day.
Can you watch horse racing on bet365?
Yes. bet365 streams horse racing (UK, Irish and French racing; a small bet on the race is usually needed).
Is bet365 licensed in the UK?
Yes. bet365 is operated by Hillside (UK Gaming) ENC, licensed by the UK Gambling Commission under account number 55149.
18+ | Gambling can be addictive. Please gamble responsibly. BeGambleAware.org